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**Privacy Policy**Effective Date: [1 Feb 2025] | Last Updated:[Until revoked by ashoka travels]
ashoka travels is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our car rental services through our website, mobile application, or offline bookings.
**1. Information We Collect**We may collect the following types of information:
1.1 Personal Information- Name, age, gender- Contact details (email address, phone number)- Government-issued identification (Aadhaar, PAN, Passport, or Driving License)- Payment details (credit/debit card information, UPI, bank details)- Address (billing and pickup/drop-off location)
1.2 Vehicle Rental Information- Rental history and preferences- Vehicle pickup and return details- GPS location data (if vehicle tracking is enabled)
1.3 Technical Information- IP address, browser type, and device details- Cookies and tracking technologies (for website analytics)- Mobile app usage data
**2. How We Use Your Information**We use the collected information for the following purposes:
- To process and manage your car rental bookings- To verify identity and eligibility to rent a vehicle- To provide customer support and address inquiries- To improve our services, website, and mobile application- To prevent fraud, unauthorized rentals, and illegal activities- To comply with legal and regulatory requirements
**3. Sharing and Disclosure of Information**We do not sell your personal data. However, we may share information with:
- **Service providers & business partners** (payment gateways, insurance providers, roadside assistance, GPS tracking providers)- **Law enforcement authorities** (if required by law or in case of fraud, theft, or accidents)- **Affiliated companies** (for operational or customer service purposes)
**4. Data Security**We implement industry-standard security measures, including:
- Encryption of sensitive data (such as payment information)- Restricted access to personal data- Regular security audits and compliance checks
Despite these measures, we cannot guarantee complete security of data transmission over the internet.
**5. Your Rights and Choices**As a user, you have the right to:
- **Access, update, or correct your data** through your account- **Request data deletion** (subject to legal obligations)- **Opt-out of marketing communications**- **Withdraw consent** for specific data processing activities
**6. Data Retention**We retain personal data only as long as necessary for business, legal, and compliance purposes. Rental records may be stored for up to **8 years** as required by tax and regulatory laws.
**7. Cookies and Tracking Technologies**Our website may use cookies and similar tracking tools to improve user experience. You can manage cookie preferences through your browser settings.
**8. Third-Party Links**Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
**9. Changes to This Privacy Policy**We may update this policy periodically. Any changes will be notified via website updates.
**10. Contact Us**If you have any questions or concerns about this Privacy Policy, please contact:ashoka travels B14 Vitthal Rakhumai Apts 278 Narayan Peth Pune 411030
**Terms & Conditions**
Ownership
The term ‘ashoka travels’ or ‘us’ or ‘we’ refers to ashoka travels having registered office at B 14 Vitthal Rakhumai Apts 278 Narayan Peth Pune 411030. ‘ The term ‘you’ refers to the user or viewer of our website
Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
We use the latest encryption technology and other sophisticated methods to protect your credit/debit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit/debit card at the website is even safer than using a credit/debit card at a restaurant because we do not retain your credit/debit card information. You can be assured that ashoka travels offers you the highest standards of security currently available on the internet so as to ensure that your payment experience is private, safe and secure.
If the payment on the credit/debit card is declined for some reason, alternate payment instructions must be received by ashoka travels 48 hours prior to the time of departure; else, the order is liable to be cancelled.
2. Internet Banking
Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our office +91 862 409 0555 Timing : 10 hrs to 1700hrs) except Saturday, Sunday and Govt holidays.
CANCELLATION & REFUNDSIn case you wish to cacnel your booking, you may do so 48 hour prior to the time of journey, without any cancellation charges for our services. In case cancellation of the trip is requested within 24 hours of the pick-up time, then following rules will apply:Outstation trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user.Single Day trip/ Local: No Refund will be issued to the user.Airport transfer: No Cancellation Charges if Cancelled at least 4 hours prior of pickup time.If you are eligible for refunds based on the “Cancellation and Refundable” policy above, then the refund will be credited back to your original mode of payment within 5-7 working days. In case of any issues, write to us ashokatravels@gmail.com or call us at +91 862 409 0555 between 1000 hrs to 1700hrs except Saturday, Sunday and Govt holidays.
ashoka travels is committed to protecting the privacy of our customers. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you use our car rental services through our website, mobile application, or offline bookings.
**1. Information We Collect**We may collect the following types of information:
1.1 Personal Information- Name, age, gender- Contact details (email address, phone number)- Government-issued identification (Aadhaar, PAN, Passport, or Driving License)- Payment details (credit/debit card information, UPI, bank details)- Address (billing and pickup/drop-off location)
1.2 Vehicle Rental Information- Rental history and preferences- Vehicle pickup and return details- GPS location data (if vehicle tracking is enabled)
1.3 Technical Information- IP address, browser type, and device details- Cookies and tracking technologies (for website analytics)- Mobile app usage data
**2. How We Use Your Information**We use the collected information for the following purposes:
- To process and manage your car rental bookings- To verify identity and eligibility to rent a vehicle- To provide customer support and address inquiries- To improve our services, website, and mobile application- To prevent fraud, unauthorized rentals, and illegal activities- To comply with legal and regulatory requirements
**3. Sharing and Disclosure of Information**We do not sell your personal data. However, we may share information with:
- **Service providers & business partners** (payment gateways, insurance providers, roadside assistance, GPS tracking providers)- **Law enforcement authorities** (if required by law or in case of fraud, theft, or accidents)- **Affiliated companies** (for operational or customer service purposes)
**4. Data Security**We implement industry-standard security measures, including:
- Encryption of sensitive data (such as payment information)- Restricted access to personal data- Regular security audits and compliance checks
Despite these measures, we cannot guarantee complete security of data transmission over the internet.
**5. Your Rights and Choices**As a user, you have the right to:
- **Access, update, or correct your data** through your account- **Request data deletion** (subject to legal obligations)- **Opt-out of marketing communications**- **Withdraw consent** for specific data processing activities
**6. Data Retention**We retain personal data only as long as necessary for business, legal, and compliance purposes. Rental records may be stored for up to **8 years** as required by tax and regulatory laws.
**7. Cookies and Tracking Technologies**Our website may use cookies and similar tracking tools to improve user experience. You can manage cookie preferences through your browser settings.
**8. Third-Party Links**Our website may contain links to third-party websites. We are not responsible for their privacy policies or practices.
**9. Changes to This Privacy Policy**We may update this policy periodically. Any changes will be notified via website updates.
**10. Contact Us**If you have any questions or concerns about this Privacy Policy, please contact:ashoka travels B14 Vitthal Rakhumai Apts 278 Narayan Peth Pune 411030
**Terms & Conditions**
Ownership
The term ‘ashoka travels’ or ‘us’ or ‘we’ refers to ashoka travels having registered office at B 14 Vitthal Rakhumai Apts 278 Narayan Peth Pune 411030. ‘ The term ‘you’ refers to the user or viewer of our website
Online Card Payments
Visa, Master and American Express Card payments are processed through an online payment gateway system. You need not worry about your card information falling into the wrong hands because your bank will authorize the card transaction directly without any information passing through us. In approximately 25-30 seconds (depending on your internet connection) your bank will issue, using the online payment gateway, an authorization code and confirmation of completion of transaction.
We use the latest encryption technology and other sophisticated methods to protect your credit/debit card information. You can book your product using SSL encryption (the internet standard for secure transactions). In fact, transacting online with a credit/debit card at the website is even safer than using a credit/debit card at a restaurant because we do not retain your credit/debit card information. You can be assured that ashoka travels offers you the highest standards of security currently available on the internet so as to ensure that your payment experience is private, safe and secure.
If the payment on the credit/debit card is declined for some reason, alternate payment instructions must be received by ashoka travels 48 hours prior to the time of departure; else, the order is liable to be cancelled.
2. Internet Banking
Transaction Confirmation
You should not take any action based on information on the Website until you have received a confirmation of your transaction. In case of confirmations to be received by email, if you do not receive a confirmation of your purchase/transaction within the stipulated time period, first look into your “spam” or “junk” folder to verify that it has not been misdirected, and if still not found, please contact our office +91 862 409 0555 Timing : 10 hrs to 1700hrs) except Saturday, Sunday and Govt holidays.
CANCELLATION & REFUNDSIn case you wish to cacnel your booking, you may do so 48 hour prior to the time of journey, without any cancellation charges for our services. In case cancellation of the trip is requested within 24 hours of the pick-up time, then following rules will apply:Outstation trip: The charge for the first day would be deducted from the total amount and refund will be issued to the user.Single Day trip/ Local: No Refund will be issued to the user.Airport transfer: No Cancellation Charges if Cancelled at least 4 hours prior of pickup time.If you are eligible for refunds based on the “Cancellation and Refundable” policy above, then the refund will be credited back to your original mode of payment within 5-7 working days. In case of any issues, write to us ashokatravels@gmail.com or call us at +91 862 409 0555 between 1000 hrs to 1700hrs except Saturday, Sunday and Govt holidays.
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